Provide cross-border online guidance repair and maintenance services to offer equipment repair and maintenance services for overseas customers, resolving maintenance difficulties due to distance.

Offer professional cross-border logistics delivery services to ensure that equipment repair parts and maintenance services can arrive at the customer site promptly, reducing downtime.

Offer multi-language online technical support, including Chinese, English, and other commonly used languages, ensuring that customers can receive timely technical assistance and guidance during usage.

Provide a professional technical team with multi-language support and address technical issues for customers through online chat, email, etc.

Provide regular remote monitoring and testing services, monitoring equipment operation status remotely, identifying problems promptly, and addressing them to ensure equipment stability.

Conduct regular remote testing for critical equipment components, detecting potential faults in advance, performing preventive maintenance, and reducing equipment failure rates.

Offer international logistics services, including sea freight, air freight, and other logistics methods, ensuring timely delivery of spare parts to customers.

Provide original manufacturer spare parts supply services, ensuring spare parts quality and stability, enhancing equipment lifespan and reliability.

Conduct regular customer satisfaction surveys to understand customer satisfaction and feedback on services, continuously optimizing after-sales service processes and quality.

Based on survey results, adjust service strategies promptly to enhance customer satisfaction and loyalty.

Provide customized online training services, tailor training content based on customer needs and equipment characteristics, including operation skills training, maintenance training, etc.

Develop training plans and arrange professional trainers to conduct online training, assisting customers in mastering equipment usage and maintenance skills comprehensively.